All sites got 404

Sales Dept Steve

Welcome to Webhostforasp.net, Steve will be right with you.

Steve
Hi…Welcome to our Live Chat Service, How may I help you ?

Albert He
good afternoon

Albert He
could you please check why all websites got 404? e.g. http://leecga.ca

Steve
Hi Albert

Albert He
all sites down

Steve
please wait

Steve
let me check it first

Albert He
thanks

Steve
only leecga.ca ?

Albert He
all sites

Steve
Thank you for waiting

Steve
we have checked your domain is not hosted with us

Steve
can you change your domain Name Server into dns1.blankserver.com and dns2.blankserver.com ?

Steve
currently all your Name Server pointed to
ns3.blankserver.com
ns4.blankserver.com

please change it into dns1.blankserver.com and dns2.blankserver.com

Albert He
when it changed?

Steve
have you check your ticket ?

Steve
http://leecga.ca.153.blankserver.com/

Albert He
Did you send me notification email

Steve
#989758 – Website Migrate Notification

Steve
can you confirm if you don’t receive the Migrate notification Albert ?

Steve
Dear Valued Customer,

In order to improve the services that we provide to you as our value customer, we plan to migrate your current web server to new web server that offer better resources and faster performance for free. We will schedule an immediate migration of this server as soon as possible. During the migration, your web server will not be down and you will get a new IP address then.
After the migration complete, we will send you another ticket regarding the changes which include the new nameservers and IP addresses for your website.
If you are using custom nameserver though then you need to make changes for the A record. If you are not sure however please kindly submit a support ticket to have our support staff double check it for you.
Thank you for your attention.

Best regards,
Webhostforasp.net

Steve
To: he.albert@gmail.com
Subject: Migrate Notification

Albert He
founded. thank you!

Steve
you are more than welcome Albert

Steve
Let us know if you have further question

Albert He
are all sites using the same DNS?

Albert He
ns1 and ns2?

Steve
yes Albert He
dns1.blankserver.com and dns2.blankserver.com

Steve
you can crosscheck it on your control panel

Steve
http://panel153.blankserver.com

Steve
http://panel153.blankserver.com

Albert He
is there a list of the dns? I need to inform my clients to change the dns

Albert He
hello?
where can I get correct DNS for each domain?

Steve
you can login to your control panel

Steve
to check the DNS one by one Albert

 

43 total views, 2 views today

Author: Albert

Leave a Reply