#970724 – site not work


07/12/2019 10:13
Albert HeClient


04/12/2019 10:08
Aiden –Staff

Dear Albert He,

As per your request, we’ve restored your current wwwroot folder from our backup system on 2019-12-03.
Before we have done that restoration process, we have backed up your earlier wwwroot folder which showing an error and has renamed that wwwroot folder to wwwroot_4Dec2019.
We’ve checked now from our side, your website has been working properly using the backup file on 2019-12-03.
Please kindly check it again at your end.

Thank you

Best Regards
Support Team

04/12/2019 09:47
Albert HeClient

sorry it was 2019-12-03

04/12/2019 09:46
Albert HeClient

2019-11-03 around 11pm EST. install awstats and failed.
2019-11-03 around 11:30 EST. recover the site fundingworld.org by extract backup file to original location.
Not work.

Thank you!

04/12/2019 07:44

Dear Albert He,

Could you give me the specific date when you update your website files ?
For example, 03/12/2019 or 02/12/2019.
That way I can check our backup and if it’s available, I can try to replace your website files with our backup.
Please advise,
Thank you

Kind Regards,
Support Team

04/12/2019 07:39
Albert HeClient

I tried to install awstats but failed last night. The bad thing is, it broke the site fundingworld.org, and cannot be uninstalled. I tried to recover it by extract the backup contents to original location, but it does not fix the issue. Could you please help to fix the issue?

Thanks and regards,

IP Address:

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Author: Albert

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