Albert He: vincentkempp.com all the sudden getting error: “Error establishing a database connection”
Albert He: This question is related to account: hostlike.com
Svetoslav D.: Hello Albert
Albert He: Hi
Svetoslav D.: Welcome to our live chat
Albert He: Could you please take a look the site
Svetoslav D.: I see your query and I will do my best to assist with this!
Albert He: as i know recently wp version is updating, getting lots of problem,this might be related
Svetoslav D.: would you please allow me few moments while I check your account and look into this
Albert He: thanks
Albert He: I found that someone changed wp-config file, and remove user/password!
Albert He: is the server hacked?
Svetoslav D.: This is what I am looking at as well and was gong to ask if you have made any changes to it. The server is not hacked and neither have we detected any kind of malware on your account
Svetoslav D.: did you make any changes before this happened?
Albert He: I did not touch it for months
Svetoslav D.: I can restore the config file only from backups that we have created of your account. from what I see in file manager, the config file has been edited on the 2nd this month
Albert He: I did
Albert He: now working
Albert He: hwo to prevent this happening
Albert He: it was changed for a long time, not sure when, i restored to dec 29, it still wrong
Svetoslav D.: what I can suggest to start from is check the website and make sure that all plugins you have and the theme are updated as an outdated plugin may have a breach which can be used to alter files of the webste
Albert He: I doubt the auto update is creatting too many problems
Albert He: could you please stop them?
Albert He: but the password was removed is not done by auto updates, eight it was hacked or someone did something by mistake
Albert He: it seems your server is not secure
Svetoslav D.: for all sites? we highly discourage doing this as having and outdated application can be considered a serious security breach. if we had an issue with a shared server, many people would be affected and it would have been known
Svetoslav D.: I can assure you that what has happened did not happen due to security breach on the server
Svetoslav D.: Since you mentioned that you have not touched it for months, an outdated plugin / theme is the most probable cause for such issue
Albert He: auto update should be safe, but it always creating problem!!
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Svetoslav D.: auto updates are safe security wise, it can cause issues on websites if something is not compatible with the latest wordpress version.Svetoslav D.: If you insist on having auto udpates disabled for this website specifically, I can forward this to our senior techs as they are the ones that can disable it
Albert He: I know some updates are for security, but it should be fully tested, not always creatting problem
Svetoslav D.: our senior techs are the ones that can disable the auto updates which we have implemented on our servers
Albert He: if they do, i want to know what they do on the site. so that i can verify it
Albert He: to avoid creating another problem
Svetoslav D.: they will not do anything on the website, they will just remove it from the auto update list, which only our senior techs have access to do
Albert He: ok please do it.
Svetoslav D.: posting a ticket about disabling auto updates on vincentkempp.com, please bear with me while I post it
Albert He: Thanks!
Svetoslav D.: Ticket is posted and our senior techs are on the matter already. Our techs will get back to you with a reply to the ticket within 15 minutes. You can view the ticket from your User Area —> Support tab —> View my Tickets on the right side of the page, and the ticket number is 3404927
Albert He: Thank you!
Svetoslav D.: You are most welcome, Albert! If anything comes up, you know where to find us!
Svetoslav D.: Goodbye for now and take care!
Albert He: good night!
- Customer Care Representative
Joined SiteGround on 2017-03-06.
Svetoslav is a person, who is always focused on the positive outcome of every situation, having in mind what could go wrong, but not overthinking it. He is a helper by nature, so now he has the opportunity to reach out to people who are in need of help.
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