What issue can we help you with today albert?
- A Domains: Domain Transfer Transfer has not been done yet
- S Sushmitha joined
- A Hi
- S Hello Albert, Welcome to live chat, My name is Sushmitha. I will be glad to assist you with domain transfer .
I transfered a domain name on Aug 21, but it still waiting
could you please check if there any issue?
- S Definitely, I will help you in this.
- A domain name: concordelectricsupply.ca
- S Just for clarification, you are transferring the domain to Arvixe right?
- A yes
- S Thank you for your confirmation.
Meanwhile, Could you please provide me the support code? To get the support code, please go to your Customer Area at: https://customers.arvixe.com/clientarea.php with your login details.
- A 251608-749304
- S Thank you for your authentication.
May I place you on hold? I am going to check this for you right now and it should take about 5-6 minutes. I’ll be back as quickly as I can.
Thank you for your patience.
I am still checking, Could you please provide another 5 minutes while I am checking this for you?
Your patience and cooperation is highly appreciated in this regard.
I could see the transfer email was was not approved from your end.
Could you please approve the transfer email sent to firstname.lastname@example.org?
- A I did not receive confirmation email
that ask me to approve
- S Let me resend the email Albert. Could you please hold for 4 to 5 minutes while I resend transfer email?
Thank you for your patience. I just sent, could you please check in spam folder as well?
- A no new mail come in
can I confirm on this chat?
- S Thank you for the information. Unfortunately, I am very sorry to say, It has to be approved from registrar end.
Let me try for one last time.
Could you please hold on for a moment?
- A sure
- S Could you please hold for another 3 minutes? Thank you
Thank you for your patience.
I have sent the email again, Could you please check it from your end?
- A still no luck
could you send another separate email to verify my gmail has no receiving issue?
- SLet me try, could you please send your gmail address?
- A email@example.com
I just receive an email from twitter
so gmail works fine
- SDefinitely, Could you please hold for 4 to 5 minutes?
- A I believe there’s problem on registrar side
is it possible for you manually process it?
- S Thank you for your patience.
I have resent it. Could you please check once in spam. If the email is still not received let me know/
- Ano, even spam box
- S Thank you for your confirmation. Let me check if there is any other option, Could you please hold for 4 to 5 minutes while I check on this for you?
Thank you for your patience. We need to check this from backend Albert. Please do not worry, we will get this fixed.
Since I have limited access, I will be putting forward this request to our senior administrator. They will definitely look into it for you.
I’m going place to ticket for this. Could you please hold for 5 minutes? I will give you the ticket ID once I’m done.
- AThank you for help!
- S Your patience and cooperation is highly appreciated in this regard.
I have just completed your ticket, and we will update you via email as soon as possible. Your ticket ID is: OWZ-734-25843
We will soon update to firstname.lastname@example.org Albert.
I am still here if you require assistance. Are we still connected?
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- S Sushmitha left
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