Domain Transfer has not been done yet

What issue can we help you with today albert?

  • A Domains: Domain Transfer Transfer has not been done yet
  • S Sushmitha joined
  • A Hi
  • S Hello Albert, Welcome to live chat, My name is Sushmitha. I will be glad to assist you with domain transfer .
  • A
    I transfered a domain name on Aug 21, but it still waiting
    could you please check if there any issue?
  • S Definitely, I will help you in this.
  • A domain name: concordelectricsupply.ca
  • S Just for clarification, you are transferring the domain to Arvixe right?
  • A yes
  • S Thank you for your confirmation.
    Meanwhile, Could you please provide me the support code? To get the support code, please go to your Customer Area at: https://customers.arvixe.com/clientarea.php with your login details.
  • A 251608-749304
  • S Thank you for your authentication.
    May I place you on hold? I am going to check this for you right now and it should take about 5-6 minutes. I’ll be back as quickly as I can.
    Thank you for your patience.
    I am still checking, Could you please provide another 5 minutes while I am checking this for you?
    Your patience and cooperation is highly appreciated in this regard.
    I could see the transfer email was was not approved from your end.
    Could you please approve the transfer email sent to he.albert@gmail.com?
  • A I did not receive confirmation email
    that ask me to approve
  • S Let me resend the email Albert. Could you please hold for 4 to 5 minutes while I resend transfer email?
    Thank you for your patience. I just sent, could you please check in spam folder as well?
  • A no new mail come in
    so far
    can I confirm on this chat?
  • S Thank you for the information. Unfortunately, I am very sorry to say, It has to be approved from registrar end.
    Let me try for one last time.
    Could you please hold on for a moment?
  • A sure
  • S Could you please hold for another 3 minutes? Thank you
    Thank you for your patience.
    I have sent the email again, Could you please check it from your end?
  • A still no luck
    could you send another separate email to verify my gmail has no receiving issue?
  • SLet me try, could you please send your gmail address?
  • A he.albert@gmail.com
    he.albert@gmail.com
    I just receive an email from twitter
    so gmail works fine
  • SDefinitely, Could you please hold for 4 to 5 minutes?
  • A I believe there’s problem on registrar side
    is it possible for you manually process it?
  • S Thank you for your patience.
    I have resent it. Could you please check once in spam. If the email is still not received let me know/
  • Ano, even spam box
  • S Thank you for your confirmation. Let me check if there is any other option, Could you please hold for 4 to 5 minutes while I check on this for you?
    Thank you for your patience. We need to check this from backend Albert. Please do not worry, we will get this fixed.
    Since I have limited access, I will be putting forward this request to our senior administrator. They will definitely look into it for you.
    I’m going place to ticket for this. Could you please hold for 5 minutes? I will give you the ticket ID once I’m done.
  • AThank you for help!
  • S Your patience and cooperation is highly appreciated in this regard.
    I have just completed your ticket, and we will update you via email as soon as possible. Your ticket ID is: OWZ-734-25843
    We will soon update to he.albert@gmail.com Albert.
    I am still here if you require assistance. Are we still connected?
    <<SYSTEM MESSAGE: This chat will automatically get disconnected if there’s no activity in the next two minutes. If you have further queries, please feel free to initiate another chat session. We are available 24×7.>>
  • S Sushmitha left

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Author: Albert

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