Domain Transfer domain name expiry date is not correct

  • A Domains: Domain Transfer domain name expiry date is not correct
  • S Sowjanya joined
  • A251608-742682
  • S Hello, Albert. I’m Sowjanya. Welcome to Live Chat. I will definitely assist you with your query regarding expiry date .
    Thank you for the Support code.
    Could you confirm if the domain you are referring to is vincentkempp.ca?
  • A yes
    transfer should extend one more year, but it was not
  • S Thank you for the information.
    I will check the renewal date and provide you with information. Can you please be on hold for 4-5 minutes.
  • Athanks
  • S Thank you for holding, I appreciate your patience.
    I could see that before transferring the domain, it was renewed till August 15, 2019. After transfer due date is updated to August 15, 2020.
    Domain is already renewed for one year.
    It’s been a few minutes since I’ve heard from you. Are we still connected?
  • A before transfer it was renewed to 2020-08-15
    I can sent you the screenshot
    the transfer date is Sep. 10, it was renewed or expired already
  • S Definitely! I will place a ticket. You can reply to the email with screenshot.
  • A ok, thanks
  • S I will place a ticket and provide you with the ticket ID. Please be on hold for 2-3 minutes.
    Thank you for holding, I appreciate your patience.
  • S Definitely! You’re welcome. Admins will check the logs and update you via email.
    Do you have any other query?
    It’s been a few minutes since I’ve heard from you. Are we still connected?

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Author: Albert

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