stop auto updates

stop auto updates

Ticket 2623492 for account vincentke.com
  • Posted: 5 Mar, 2018 19:39 CST
  • Status: Resolved
  • Ticket Subject: stop auto updates
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You
  • Posted On 5 Mar, 2018 19:39 CST

Dear Sir/Madam,

Please stop updates for all sites. From time to time this updates lead to the sites crash without notice. So it is really a disaster. So please stop the auto updates.

Today my client complaint that her site got error. I’ve attached the screenshot. You could look at the real site as well: http://chineseacupuncture.ca/

Regards,

Albert

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Renato Frota
  • Support Guru
  • Posts: 12515
  • Posted On 5 Mar, 2018 19:50 CST

Hello Albert,

We do not recommend you disable automatic updates. This is very important to prevent malware infections on your websites.

The problem on website is actually not caused by an update. The theme you are using (Rocco) is not compatible with PHP 7.1, set as PHP version for pubweb directory (and which is automatically in use for all subdirectories as well) at cPanel > PHP Version Manager > vincen56 (screenshot).

I have now set PHP 7.0 version for pubweb/acup directory from where chineseacupuncture.ca runs, and the website is loading fine on my end: http://chineseacupuncture.ca/.

If you still want updates disabled on any of your websites, do not hesitate to contact us again.

Best regards,

Renato Frota
Technical Support Team

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